Junior L1 support engineer with German or English language (Linux, Windows). {job offer}

CZ - Prague
Administration & Support

Description

24/7 Level 1 support with the main focus on Data Centre Technologies
Monitoring of the ticketing system (Service Now) and ticket handling
Ticket coordination between client and partners
Basic trouble shooting supporting Data Centre Technologies with focus on Linux and Windows Servers
Technical coordination and preparation of technical documentation and reports

Languages: English, German

Relevant work experience in the areas of Data Centre and Security - Basic Data Centre knowledge (servers, virtualization, backup services)
Understanding of Event, Incident, Request, Change and Problem Management as per ITIL best practice
Fluent English or German skills (in speaking and writing) - at least B2
A structured approach combined with a very careful, accurate and results-oriented approach, particularly in problem analysis
Strong customer and service orientation combined with good work etiquette, good communication and teamwork skills
Willingness to work on 24x7 shifts

Technical requierements:

working experience with managing Linux (SLES 11 / SLES 12 / RedHat 7 / Oracle Linux 7 - CLI) Server: Advanced Troubleshooting, iSCSI / Multipath
knowledge of managing Windows servers would be a big plus